Novibet FAQ — All Answer here

You must be at least 18 years old to open an account and play at novibet. This is a legal requirement we take seriously. novibet performs age verification during registration and during the KYC process before your first withdrawal. Accounts found to belong to underage individuals will be closed immediately and any balance will be frozen.

No. Novibet's policy allows only one account per individual. Registering multiple accounts — whether using the same or different details — is a serious breach of our terms and conditions. If you have an issue with an existing account, please contact our customer support team for help reactivating or recovering it.

KYC (Know Your Customer) verification is required before your first withdrawal. The required documents are: (1) Identity document — MyKad (front and back) or a valid passport; (2) Proof of residential address — a utility bill or bank statement no older than 3 months; and (3) a verification selfie held alongside your identity document. Submit your documents through the Account Verification section in your profile. The process is typically completed within 24 business hours.

To update your registered email address or phone number, you will need to contact Novibet customer support directly via live chat. This process requires additional identity verification to ensure your account security. Please have your identification documents ready when submitting the request. Changes are typically processed within 1–3 business days.

novibet supports a wide range of popular deposit methods in Malaysia: FPX online banking (all major Malaysian banks), DuitNow QR, e-wallets (Touch 'n Go eWallet, GrabPay, Boost), Visa or Mastercard credit and debit cards, and cryptocurrencies such as USDT. All methods are available from the Deposit in your account.

The minimum deposit at novibet is MYR 10 for most payment methods. Maximum limits depend on your chosen payment method and your account verification level. Accounts that have completed full KYC verification receive higher deposit limits. For specific limits per payment method, check the Deposit page.

Deposits via FPX, DuitNow, and most Malaysian e-wallets are processed instantly — funds reach your novibet account within seconds. Deposits via credit or debit card may take up to 15 minutes depending on the issuing bank. If a deposit has not arrived after 30 minutes, save your transaction proof and contact our customer support.

novibet does not charge any additional fees for deposits. You only pay the amount you put in — no processing fees or hidden charges from our side. However, some banks or e-wallet providers may apply a small fee of their own. Check with your payment provider if you are unsure.

Withdrawal requests at Novibet are processed within 1–24 business hours once verification is complete. Withdrawals to local Malaysian bank accounts and e-wallets are typically among the fastest. Actual processing time depends on the chosen method and when the request is submitted. Requests made during business hours tend to be processed more quickly. Check the Withdrawal for more information.

Several factors can delay a withdrawal: incomplete KYC verification, unmet bonus wagering requirements, a first-time withdrawal pending additional security review, or a request submitted on a public holiday or weekend. If your withdrawal has not been processed after 24 business hours, contact our customer support team with your withdrawal request number for an immediate review.

The minimum withdrawal at Novibet is MYR 50. Maximum limits vary depending on your payment method and account level. Players with full KYC verification and a good account history generally receive higher withdrawal limits. All withdrawals must be made to the same payment method used for the original deposit, in line with anti-fraud and anti-money laundering policies.

Yes, you can cancel a withdrawal request as long as it is still showing a "Pending" status and has not yet been approved by our finance team. Go to the Transaction History section in your account and select the cancel option on the relevant request. Once a withdrawal has been approved and sent, it can no longer be cancelled. Please consider your withdrawal decisions carefully before confirming.

The welcome bonus is automatically available to all new members. After registering and making a qualifying first deposit, the bonus will be credited to your account. Make sure you read the bonus terms carefully — particularly the wagering requirement and the eligible games for completing the bonus conditions before withdrawals are permitted.

Wagering requirements refer to the total amount you need to wager before bonus funds can be converted into real withdrawable cash. For example, if you receive a MYR 100 bonus with a 30x wagering requirement, you must place a total of MYR 3,000 in bets (MYR 100 × 30) before withdrawing any winnings from that bonus. Always check the terms of each promotion for specific requirements, as rates may vary.

Yes, Novibet regularly offers exciting promotions for existing members, including weekly reload bonuses, cashback on losses, free spins on selected slots, special offers for sports bettors, and periodic tournaments with cash prizes. Check the Promotions section in your account regularly and make sure you have email notifications enabled so you never miss an exclusive offer.

novibet offers a wide range of game categories: Live Casino with real dealers (baccarat, blackjack, roulette, sic bo), Slots video slots with over 2,000 titles from leading providers, Casino classic, and Sports with betting across more than 30 sports categories from leagues worldwide, including esports. All games are accessible from a single account.

Yes. All games at Novibet use a certified Random Number Generator (RNG) that is independently audited by recognised third-party bodies. Our Live Casino uses live streams from licensed studios under strict oversight. Novibet operates under an international gambling licence that requires fair play as a condition of licensing. The RTP (Return to Player) value for each game is displayed transparently.

For most slots and casino games, demo mode is available to logged-in players. This lets you understand game mechanics, explore bonus features, and get comfortable with a game before playing with real money. Live Casino games do not offer demo mode as they involve real dealers streaming in real time.

novibet uses 256-bit SSL encryption for all communication between your browser and our servers — the same standard used by banking institutions. Your personal data is stored on servers protected by multi-layered access controls. Player funds are held in accounts separate from the company's operating funds to ensure the safety of your balance. Independent security audits are conducted on a regular basis.

If you suspect unauthorized access to your account, take these steps immediately: (1) Change your password right away from your account settings; (2) Enable two-factor authentication if you have not already done so; (3) Review your login history and transaction history for suspicious activity; (4) Contact novibet customer support via live chat to report the incident and request a temporary account freeze if needed.

Never. Novibet will never contact you through any channel — email, live chat, phone, or social media — to ask for your password, PIN, or account security details. If you receive any such communication claiming to be from Novibet, it is a fraud attempt. Do not share any information and report it to our support team along with the details of that communication.

The novibet app for Android and iOS can be downloaded from the App For Android, download the APK file directly from the Novibet website as it may not be available on the Google Play Store. For iOS, the app can be installed via the App Store or directly from the website depending on current availability. Always download from official Novibet sources only for your security.

Yes. The Novibet app supports biometric login using fingerprint or facial recognition on compatible devices. Enable this option from the security settings in the app after your first login. Biometric authentication allows faster access without needing to type your password each time, while maintaining a high level of security.

novibet provides a comprehensive set of responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, temporary platform breaks (time-out from 24 hours up to 6 weeks), promotional email blocking, and permanent self-exclusion if needed. All tools are accessible directly from your account settings without needing to contact support. Read more on the Responsible Gaming page.

For permanent self-exclusion, contact the Novibet customer support team via live chat or email and state your request. The process requires identity verification and cannot be reversed once enforced. The minimum exclusion period is 6 months. Any eligible balance will be returned after the review is complete. We encourage you to speak with our trained support team before making this final decision.