Official Legal Document

Terms and Conditions novibet — Malaysian Player Rights & Responsibilities

This document contains all conditions of use for the novibet platform. Please read it carefully before registering or using any of our services.

Last updated: January 2026
Key Highlights in novibet Terms

Player Eligibility

Only players aged 18 and above are permitted to register and use the novibet platform. Age and identity verification is carried out through a strict KYC process.

Deposit & Withdrawal

All deposits are processed through approved payment methods. Withdrawals are subject to full KYC verification and must comply with the applicable minimum limits policy.

Bonus & Promotions

All bonuses are subject to the stated wagering (rollover) requirements. Bonuses cannot be directly converted to cash without first meeting the wagering requirements.

Account Security

Each player is responsible for keeping their account password confidential. novibet will never ask you to share your password with anyone, including support staff.

Changes to Terms

Novibet reserves the right to update these terms at any time. Players will be notified via email or in-account notification, and continued use of the platform constitutes acceptance.

Responsible Gaming

Novibet is committed to responsible gaming. Players may request deposit limits, a platform break, or self-exclusion at any time through their account settings.

Important: By registering or using any novibet service, you are deemed to have read, understood, and agreed to all terms and conditions set out in this document. If you do not agree with any part of these terms, please do not use our platform.

1 Acceptance of Terms and Conditions

This Terms and Conditions document ("Terms") governs the relationship between you ("Player" or "User") and novibet ("Platform", "We") in connection with the use of the website novibet.ml and all services provided within it.

These terms form a legally binding agreement between you and novibet. Each time you access the platform, create an account, make a deposit or play any game, you confirm that you have read and agreed to be bound by these Terms, together with the Privacy Policy and any applicable game-specific rules.

Novibet operates under an internationally recognised gambling licence approved by the relevant regulatory authority. All gaming activity on this platform is intended solely for entertainment purposes for eligible players.

2 Eligibility and Account Registration

To register and use the novibet platform, you must meet all of the following eligibility requirements:

  • Age 18 years and above at the date of registration
  • Not subject to any legal gambling restrictions in your jurisdiction of residence
  • Not included on any active self-exclusion list on any gaming platform
  • Possess full legal capacity to enter into a binding agreement
  • Register only one (1) account per individual — multiple account registrations are strictly prohibited

During registration, you are required to provide accurate, complete and up-to-date information. False or inaccurate information provided at registration may result in immediate account termination and forfeiture of any outstanding balances or wins.

KYC Verification: novibet enforces strict Know Your Customer (KYC) procedures. You may be asked to submit a copy of your identity document (MyKad or passport), proof of residential address and relevant financial documents at any time.

3 Account Management

Each player is fully responsible for the security of their own account. This includes keeping your password confidential, ensuring no other party accesses your account, and promptly reporting any suspicious activity to the novibet support team.

  • Accounts are for personal use only and may not be transferred or shared with any other party
  • Novibet will never ask for your password via email, message or chat — if anyone does, it is a scam
  • You are responsible for all activity that occurs within your account, including activity carried out by unauthorised parties as a result of your negligence
  • Novibet reserves the right to freeze or investigate any account showing unusual or suspicious activity without prior notice

If you suspect your account has been compromised, contact novibet customer support immediately via live chat or support email. Our team is available 24 hours a day, 7 days a week to assist you.

4 Deposits and Withdrawals

All deposits made through the novibet platform are for gaming purposes only. We accept a variety of payment methods including FPX online banking, DuitNow, e-wallets (Touch 'n Go eWallet, GrabPay, Boost), Visa and Mastercard credit/debit cards, and selected cryptocurrencies.

  • Minimum Deposit: MYR 10 for most payment methods
  • Minimum Withdrawal: MYR 50 per withdrawal request
  • Withdrawal Processing Time: 1 to 24 hours for fully KYC-verified accounts
  • Withdrawals may only be made using the same or equivalent payment method as the original deposit
  • Novibet reserves the right to request proof of payment method ownership before approving a withdrawal
Important Note on Withdrawals: Withdrawals requested before bonus wagering requirements are met will result in the cancellation of the related bonus and an automatic adjustment to your account balance. Make sure you understand the rollover requirements of each bonus before submitting a withdrawal request.

5 Bonuses and Promotions

Novibet offers a wide range of bonuses and promotions for both new and existing players. All bonuses are subject to specific wagering requirements as stated in their respective promotional terms. Wagering requirements are typically expressed in a format such as "30x bonus", meaning the bonus amount must be wagered 30 times before a withdrawal is permitted.

  • Each player is eligible for one welcome bonus only
  • Bonuses may not be combined unless explicitly stated in the relevant promotion's terms
  • Novibet reserves the right to void bonuses if there is evidence of abuse, multi-accounting, or fraud
  • All promotional offers have an expiry period — bonuses not used within the specified timeframe will be automatically forfeited
  • Winnings from free spins may be subject to withdrawal limits stated in the specific promotion's terms

Novibet reserves the right to modify, suspend, or end any promotion at any time without prior notice. However, the terms that applied when you claimed a bonus will continue to apply to that bonus.

6 Game Rules

All games offered on the novibet platform use a Random Number Generator (RNG) that has been audited and certified by independent third parties. This ensures every game round is completely random and cannot be manipulated by any party.

  • The outcome of all games is final and cannot be disputed once confirmed by the system
  • In the event of a technical fault during a game, all bets will be voided and funds returned to the player's account
  • The use of any automation software, bots or tools that provide an unfair advantage is strictly prohibited
  • Novibet reserves the right to void bets or wins obtained through means deemed unfair or in breach of the rules

The RTP (Return to Player) for each game is publicly displayed within the game information. RTP values are based on long-term averages calculated across millions of game rounds — they do not guarantee outcomes within any individual play session.

7 Prohibited Conduct

Players are prohibited from engaging in any of the following conduct on the novibet platform:

  • Registering more than one account for the purpose of abusing promotions or bonuses
  • Using any form of cheating, fraud, or manipulation in any game
  • Using bots, automated software, or any third-party tools to gain an unfair advantage
  • Conducting money laundering through the platform or using illegally obtained funds
  • Sharing, selling, or transferring your account to another party
  • Harassing, threatening, or using inappropriate language towards support staff or other players
  • Attempting to exploit technical bugs or system vulnerabilities for personal gain
Consequences of Violation: Violation of any of the above prohibitions may result in immediate account termination, forfeiture of all balances and wins, and reporting to the relevant authorities where illegal activity is involved.

8 Account Closure and Suspension

You may close your novibet account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with the applicable withdrawal terms.

Novibet also reserves the right to suspend or close a player's account under the following circumstances:

  • Breach of these Terms and Conditions
  • Failed identity verification or submission of fraudulent documents
  • Fraudulent activity, money laundering, or suspicious behaviour
  • Self-exclusion request on responsible gaming grounds
  • Compliance with legal requirements or regulatory authority directives

In cases of closure due to a violation, the account balance may be withheld while an investigation is conducted. The outcome of the investigation will determine whether the balance is eligible for return to the player.

9 Liability Limits

Novibet is not liable for any loss or damage arising from the use of this platform, except where such loss is directly caused by novibet's own negligence or misconduct.

  • The platform is provided "as is" without any guarantee of uninterrupted service or freedom from technical errors
  • Novibet is not liable for any losses arising from internet disruptions, third-party system failures or circumstances beyond our control
  • In unavoidable technical situations, novibet reserves the right to void bets and refund funds without any additional liability

Novibet's maximum aggregate liability to any player within a 12-month period is limited to the total amount deposited by that player during the same period, subject to the limits set by our regulatory body.

10 Responsible Gaming

Novibet is fully committed to responsible gaming. We recognise that for a small number of players, gambling can become a serious issue affecting their health, finances, and personal relationships. That is why we provide a range of self-control tools that players can use at any time.

  • Deposit Limit: Set daily, weekly or monthly deposit limits from your account settings
  • Loss Limit: Control the maximum amount you can lose within a set period
  • Platform Break: Suspend account access for 24 hours up to 6 months
  • Self-Exclusion: Permanently close your account if you feel it is necessary

If you or someone you know is showing signs of problem gambling, please seek professional help. novibet works with gambling support organisations that can be reached via the Responsible Gaming ours.

11 Privacy and Data Protection

Novibet collects, processes and stores players' personal data in accordance with our detailed Privacy Policy. By registering an account, you consent to the collection and processing of your personal data for the purposes outlined in that Privacy Policy.

We use 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Personal data is not shared with third parties except for payment processing, identity verification, and legal compliance purposes.

For more information on how we handle your personal data, please refer to novibet Privacy Policy in full.

12 Changes to Terms and Conditions

Novibet reserves the right to modify, amend, or update these Terms and Conditions at any time. Material changes will be communicated to players via their registered email or in-account notification at least 14 days before taking effect, unless the change is required by immediate legal necessity.

Continued use of the novibet platform after the effective date of any term changes constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and withdraw all balances before the new terms take effect.

Check Regularly: We encourage players to review this Terms and Conditions page regularly to ensure you are always up to date with the latest rules governing the use of the novibet platform.

For any enquiries regarding these Terms and Conditions, please contact the novibet customer support team via live chat or our support email. Our team is available to assist you 24 hours a day, 7 days a week.

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