Privacy Policy Novibet — How We Protect Player Data

1 Personal Data We Collect

Novibet collects personal data from you in several ways. The data collected falls into two categories: data you provide directly to us, and data we collect automatically from your activity on our platform.

• Registration Data: Full name, email address, phone number, date of birth, residential address, nationality, and identity documents (MyKad or passport)
• Financial Data: Credit/debit card details, bank account numbers, deposit and withdrawal transaction history
• Play Activity Data: Betting history, wins, losses, games played, play time, and referral links
• Technical Data: IP address, browser type, operating system, device type, and platform access logs
• Communication Data: Messages you send to customer support, chat history, and feedback you provide

Not all of this data is collected at once. Data is collected progressively as you register, log in, play, and interact with our customer support.

2 Purpose of Data Collection

We collect your personal data only for the purposes we have informed you of and as described in this Privacy Policy. We do not use your data for any other purpose without your explicit consent.

• Account Management: Create, manage, and maintain your gambling account on the novibet platform
• Payment Processing: Process deposits, withdrawals, and financial transactions related to your account
• Identity Verification (KYC): Verify that you are an eligible player and comply with anti-money laundering regulatory requirements
• Game Performance: Identify and prevent fraud, multi-account use, and rule-violating behaviour
• First-Party Communications: Sending account notifications, payment alerts, promotions you have opted into, and important service updates
• Legal Compliance: Comply with legal requirements and instructions from regulatory bodies relating to online gambling

3 How We Protect Your Data

Novibet applies strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include advanced encryption technology and industry-leading security practices.

• SSL Encryption: All data transmitted between your browser and our servers is protected with bank-grade 256-bit SSL encryption
• Data-at-Rest Encryption: Sensitive information such as passwords is stored in irreversible hashed form
• Network Perimeter: Our servers are protected by advanced firewalls and intrusion detection systems to guard against cyberattacks
• Access Controls: Only authorized novibet staff have access to personal data, and they are bound by strict confidentiality agreements
• Regular Security Audits: Our systems are regularly audited by independent cybersecurity firms to identify and address any vulnerabilities

While we implement comprehensive security measures, no system is 100% secure. If you notice any suspicious activity on your account, please contact our customer support immediately.

4 Data Sharing with Third Parties

Novibet will not sell, trade, or rent your personal data to third parties for their marketing purposes. However, we may share your data with specific third parties to ensure our platform operates correctly and remains legally compliant.

• Payment Providers: To process deposits and withdrawals, we share your bank account or credit card details only with approved payment providers
• Regulatory Body: We share player data with gambling regulatory bodies when required by applicable law
• Law Enforcement Authorities: In rare circumstances where necessary to prevent fraud or address legal violations, we may share data with the relevant authorities
• Technical Service Providers: Data is used by hosting, analytics, and other technical service providers required to operate the platform

5 How Long We Retain Your Data

Novibet retains your personal data only for as long as necessary to serve you and comply with applicable legal requirements. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes
• Transaction Data: Retained for a minimum of 5 years for audit purposes and anti-money laundering regulatory compliance
• Access & Technical Logs: Typically retained for 3–6 months, unless required for security investigations or legal compliance
• Support Communication Data: Retained for 2 years to assist with issue resolution and customer service improvement

Once the retention period has expired, your data will be fully deleted or anonymized so it can no longer be linked to you.

6 Your Rights Regarding Personal Data

Depending on your jurisdiction, you may have certain rights regarding your personal data collected by novibet. These rights include:

• Right of Access: You may request a copy of all personal data we hold about you. This request can be made through our customer support
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal and regulatory requirements
• Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time
• Right to Report: You may report any privacy concerns to the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact our customer support team by email at [email protected] with a clear description of your request.

7 Account Security & Self-Control

While Novibet takes responsibility for protecting your data, you also play an important role in keeping your own account secure.

• Choose a strong password that combines uppercase letters, lowercase letters, numbers, and symbols
• Never share your password with anyone, including novibet staff (we will never ask for your password)
• Update your password regularly, at least once every three months
• Log out of your account when you are done playing, especially on public or shared devices
• Enable two-factor authentication (2FA) on your account for an extra layer of security

If you notice any suspicious activity or suspect your account has been compromised, contact novibet customer support immediately. Our team is available 24 hours a day to help secure your account.

8 Changes to This Privacy Policy

Novibet reserves the right to update this Privacy Policy from time to time to reflect changes in our security practices, new legal requirements, or other technical reasons. You will be notified of material changes via email or an in-account notification at least 14 days before they take effect.

Continued use of the Novibet platform after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account and withdraw all remaining balance before the changes take effect.

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us by email at [email protected]. Our team will be happy to assist you.